You can contact us during office hours 9am to 5pm Monday to Friday.
Telephone: 1300 197 177
TTY Service: (02) 9219 0250
Fax: (02) 9281 2030
Our postal address
Optometry Council of New South Wales
Locked Bag 20
Haymarket NSW 1238
If you want to make a complaint about a health practitioner or a student in NSW, you must put your complaint in writing.
You can do this in one of three ways:
1. Complete our online complaint form
2. Download our complaint form, fill this in and either email or post it to us.
3. Write to us directly, clearly setting out the complaint details, including the health practitioner’s name and work address.
Please read this important information before making a complaint because some complaints relating to health practitioners (such as disputes over medical bills) are dealt with by other agencies.
You can also provide feedback or make a complaint about our administrative and business processes using our online form or by emailing us at HPCAfirstname.lastname@example.org.
For media inquiries concerning registered health practitioners please email HPCAemail@example.com.
Where to find us
Level 6, North Wing
477 Pitt Street
Sydney NSW 2000
The building is located in Pitt Street, between Hay and Barlow Streets, opposite Belmore Park and a short distance from Sydney’s Central Railway Station.
People who prefer a language other than English should contact us through the Telephone Interpreter Service (TIS) on 131 450. Interpreters can be arranged by the Health Professional Councils Authority to discuss a complaint or TIS will organise for an interpreter in your language to be on the telephone when you contact us. TIS is a free and confidential service.